Marketing is Mind Over Matter

Do you shake your head when you see advertising that focuses on the product only?

You may ask, “What does this have to do with me?” Or “Why should I care?”

Elementary marketing will voice advertising like this: ‘My product is better than the competitor because…’, or ‘Buy my product because it does this and that.’ Although a list of value props has its place, companies tread a futile path when they only market a product by making it all about the company and not about the customer.

When it comes to connecting with your market, the key is to alleviate their pain point. So put yourself in their shoes and ask, “What are their problems?” It boils down to the two basic reasons why people will use a product–for pleasure or for pain. So where does your product fit in? Is your product a need– something that customers must use regularly or they’ll suffer? Or is it a want–a product that they can live without but will make their lives much better?

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Apple gets an A++ for emotional marketing and it’s reflected in their sales.

Marketers must get into the customer’s mind to be successful. This type of marketing is called emotional marketing. Companies that can emotionally connect to their customers create new value, which in turn, accelerates sales and growth. Humans differ from other species because of our emotions, so it takes more than just logic and instincts to make a decision. By psychological default, most decisions we make are based on emotions, even unconscious ones.

In the early days, founders of global conglomerate companies sold their products from door to door or from their car trunks. They went where the people were and interacted with the people they wanted to sell to. They made improvements to their products because they listened to their customer’s feedback. They took a hands-on approach to understanding their customers. On the other hand, a company that doesn’t interact with its target market shows this by producing advertising for the product only. After all, they didn’t bother to get to know their customers.

When a company can emotionally connect to its customers, understand and empathize with their pain, they will also motivate them. Emotions such as loyalty, trust, and confidence will then be planted in their minds. This doesn’t come by accident. This comes when your marketing prioritizes the customer’s mind over the matter, which is the product.

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